- Enable multi-factor authentication on top of your username and password.
- Use a strong and unique password.
- Update your software and devices.
- Use antivirus software on your computer.
Safeguarding Our Clients
As we navigate the digital landscape, educating our clients on the threat of online scams is increasingly important. Anyone can fall victim to deceptive schemes, making it crucial to stay vigilant and informed. Scams encompass a variety of methods, including misleading emails, fraudulent text messages, and persuasive phone calls.
Email Scams
Text Message Scams
Phone Scams
Email Scams
1. Unusual Email Address – Does that look like an email address FineMark would use? Be wary of unexpected emails from addresses that look different from what you’ve received before.
2. Misspelled Words -Misspelled words or odd grammar are clear signs of an impersonator. We do our best to spell check and use clear and concise language.
3. Scare Tactics – If you receive an email with urgent threats of an account closure or a security breach, assume it’s a scam. Call your FineMark banker if you are unsure.
4. Suspicious URLs – FineMark will never ask you to log into your account via an email link, so don’t click links you weren’t expecting. They will likely take you to a malicious website.
5. Unexpected Attachments – Attachments can contain malware that will compromise your computer or personal information. Never click on attachments from emails supposedly from FineMark. If you think it’s legitimate, call your banker to confirm before you click.
2. Misspelled Words -Misspelled words or odd grammar are clear signs of an impersonator. We do our best to spell check and use clear and concise language.
3. Scare Tactics – If you receive an email with urgent threats of an account closure or a security breach, assume it’s a scam. Call your FineMark banker if you are unsure.
4. Suspicious URLs – FineMark will never ask you to log into your account via an email link, so don’t click links you weren’t expecting. They will likely take you to a malicious website.
5. Unexpected Attachments – Attachments can contain malware that will compromise your computer or personal information. Never click on attachments from emails supposedly from FineMark. If you think it’s legitimate, call your banker to confirm before you click.
Pause and Verify
When feeling uncertain about an email, don’t respond. Instead, call your FineMark banker to confirm any emails you receive.
Text Message Scams
1. Strange Phone Numbers – Is that a number FineMark uses to send text alerts?
Legitimate text messages come from an official 4–5-digit number.
Legitimate text messages come from an official 4–5-digit number.
2. Urgent Warnings or Requests – Phishing texts try to create a sense of panic. They may threaten to suspend your account or urge you to log in to verify your information. Never respond to these texts.
3. Odd Grammar or Spelling Mistakes – If you see misspelled words or odd grammar, it’s likely an impersonator.
4. Requests for Personal Information – If a text message requests personal or sensitive information such as account numbers, PINs, passwords, or social security numbers, assume it’s a scam and do not respond.
5. Suspicious Links – Don’t click them. Instead, verify the message by calling your FineMark banker with a number you know and trust.
3. Odd Grammar or Spelling Mistakes – If you see misspelled words or odd grammar, it’s likely an impersonator.
4. Requests for Personal Information – If a text message requests personal or sensitive information such as account numbers, PINs, passwords, or social security numbers, assume it’s a scam and do not respond.
5. Suspicious Links – Don’t click them. Instead, verify the message by calling your FineMark banker with a number you know and trust.
Urgency is a Red Flag
FineMark will never request personal information via text, and we will never make urgent requests. If you feel uneasy, don’t respond and reach out to us directly.
Phone Scams
1. Unusual Caller ID – While caller ID can be spoofed, legitimate calls from FineMark are more likely to display our official phone number with our name. If they don’t, be skeptical.
2. Scare Tactics or Threats – We will never make threatening calls or ask you to withhold information from other bank associates.
3. Asking for Personal Information – FineMark will rarely ask for your account number or password during a phone call — and will never ask for a one-time login code. Don’t share this confidential information unless you have confirmed you are talking with someone you know.
4. Calling You Unexpectedly – Be skeptical of calls you receive out of the blue, especially if you don’t recognize the person on the other end of the call. Hang up and call your banker directly.
2. Scare Tactics or Threats – We will never make threatening calls or ask you to withhold information from other bank associates.
3. Asking for Personal Information – FineMark will rarely ask for your account number or password during a phone call — and will never ask for a one-time login code. Don’t share this confidential information unless you have confirmed you are talking with someone you know.
4. Calling You Unexpectedly – Be skeptical of calls you receive out of the blue, especially if you don’t recognize the person on the other end of the call. Hang up and call your banker directly.
Familiarity
If you receive an unexpected call from a “new” banker, trust your instincts. Simply hang up and call FineMark directly with a number you know.
Don’t stop there. Spotting scams is just the beginning.
Strengthen Your Accounts
- Enable multi-factor authentication on top of your username and password.
- Use a strong and unique password.
- Update your software and devices.
- Use antivirus software on your computer.
How to Respond if You’ve Fallen for a Scam
- Contact your bank by calling the number on your card.
- Change your passwords and visit IdentityTheft.gov.
- Report the scam to the FTC by visiting: ReportFraud.ftc.gov.
- If you lost money, file a police report.
- Update your software and devices.
- Use antivirus software on your computer.
Technology
From the latest in banking technology to tips on how to protect your personal information and avoid sophisticated cyber scammers, FineMark’s senior bankers share our newest features and capabilities to safeguard your wealth.
Voice Cloning Scams: Unmasking the Threat to Security and Trust
Combating Check Fraud: Insights from Our Fraud Specialist
Apple ID Scam
Beware of Bitcoin ATM Scams
Fraud Alert!: Financial Scam Impersonating OCC
The Alarming Rise of Check Fraud
Securing the Season, Preventing Holiday Cybercrime and Fraud
Cyber Safe: Keeping Your Wallet and Identity Safe!
Should I enable two-factor authentication?
Your Identity Has Been Compromised. Now What?
Protect Yourself from Peer-to-Peer Payment Service Scams
